Have you received a damaged product?
Please follow these instructions and we will fix it as soon as possible.
Send a photo of:
– Photos of the damage
– Photo of the entire print
– Photo of package label, text/barcode must be legible
– Photo of packaging inside (bubble wrap, corner protectors, and the inside of the cardboard box where you can see the buffer that has been made)
– Photo of the outside of the package, preferably a close-up of any damage to the package. Note: There is not necessarily visible damage to the package even if there is transport damage.
We need photos in good resolution. Feel free to send them in full or large size.
Send the photos to mail: support@danielportelart.com
